What you're agreeing to here

These terms apply to all agreements between Raderen Digitaal (hereinafter: we) and you as the client. They apply from the moment we enter into an assignment together and remain in force for as long as we build, host and maintain your website.

Does something deviate from these terms? Then we agree on that together and record it in the quote or the signing agreement. What is stated there then takes precedence over these terms.

In plain language: these are the agreements that apply to both of us. If something deviates, it says so in your quote.

A quote is without obligation and remains valid for as long as the stated period runs. No period stated? Then the quote is valid for 30 days.

The agreement comes into being the moment you accept the quote in writing or by email, or when you sign this signing agreement. After that we start on the work we have agreed together.

In plain language: you're not committed to anything until you agree. After that we get to work for you.

We build and maintain websites for entrepreneurs. The precise content, the number of pages and the work involved are stated in the quote.

We carry out the assignment to the best of our knowledge and ability, in accordance with the standards of good craftsmanship. We do our utmost, but we cannot guarantee specific business results — such as a particular number of visitors or a particular position in Google.

In plain language: we deliver good work, but we can't promise how many clients it will bring you.

To build your website we need information from you: your story, copy and images, and your approval of interim designs.

If you don't supply something or supply it late, the schedule may shift. We'll then discuss together how to resolve it. The extra time we spend we may charge for, but we'll tell you in advance.

You warrant that the material you supply — texts, photos, logos — is yours or that you have permission to use it. If not? You are yourself liable for any damage or debts arising from the use of this material.

In plain language: we need your story and some images from you. If you supply something later, the schedule shifts along with it. Only use material you genuinely hold the rights to.

We aim to deliver your website within 3 to 14 working days of the start. That period depends heavily on how quickly we have the copy and images in place.

Stated periods are always indicative. Exceeding a period does not automatically entitle you to compensation or dissolution of the agreement.

In plain language: your site is usually online within three weeks. It's a target date, not a hard deadline.

We work with a fixed price, as stated in the quote. All stated prices are excluding VAT. There are no costs added that you don't know about in advance, unless you yourself request extra work — in which case we agree on it together first.

In addition to the one-off build price, there is a monthly amount for hosting, maintenance and updates. That amount is cancellable monthly and is stated in the quote.

You pay invoices within 14 days of the invoice date. Not paying on time? Then we may temporarily suspend the work and we will charge statutory interest.

In plain language: one fixed price upfront, plus a monthly amount you can cancel each month. All amounts are excluding VAT.

All material that we make and manage for you — the website itself, the domain name, the hosting and the associated technical facilities — is owned by and registered in the name of Raderen Digitaal. We provide the full technical management.

This is a deliberate choice, and not the small print. Because we are the owner and manager, outstanding invoices remain a matter between you and us — and not something that puts us in difficulties with suppliers we are tied to on your behalf. That is how we can keep our prices low and keep the service affordable for everyone.

What that means for you: the material you supply yourself remains your property, and the texts and images on your website you may always continue to use. What you pay for is the building, the management and the maintenance — not ownership of the technical whole.

The monthly amount covers hosting, maintenance, updates and security. If you cancel? Then we wind down your website and you can take the content with you. We help you with the transfer of that content and of your domain name, so that you're not left empty-handed.

In plain language: the website and the domain are in our name and we manage them. Your own texts and photos remain yours, and on cancellation you take the content with you.

Do you want to add or change something after the start that wasn't in the quote? Then we first discuss what it involves and what it costs. Only once you agree to that do we carry it out.

Minor adjustments after delivery fall within the monthly amount. For larger changes you receive a separate quotation in advance.

In plain language: we only do extra work if you know in advance what it costs. Small things are included in your monthly amount.

We do our work as carefully as possible. Even so, something may go wrong. Our liability is limited to the amount we have invoiced for the assignment in question.

We are not liable for indirect damage, such as lost revenue or missed assignments. Nor for damage arising because material you supplied turns out not to be yours, or because you do not follow our advice.

In addition, we are not liable for damage arising from causes beyond our control: the loss of data through a malfunction or server problem, a hack or other intrusion from outside, or large-scale internet outage. We take reasonable measures to prevent this — with backups, security and updates — but we cannot rule out or guarantee such events.

In plain language: if something goes wrong because of us, we compensate up to the amount you paid for that assignment. For malfunctions or attacks from outside we can't compensate anything, though we do everything we can to prevent them.

The monthly amount is cancellable monthly, subject to a notice period of one month. There are no long contracts and no cancellation fees.

Want to stop during the build? Then we settle the work carried out up to that point that we can no longer use in any other way.

In plain language: you can cancel every month, without a penalty. If you stop during the build, you only pay for the work already done.

Are you unhappy about something? Let us know. We'd rather resolve it together than leave you stuck with a complaint.

You can send your complaint to contact@raderen.nl. We respond within one working day and look for a solution together.

In plain language: unhappy about something? Say so, and we'll resolve it together.

To build and maintain your website we process personal data of yours and, where applicable, of the visitors to your website. We handle that with care.

Which data we collect, what we use it for, how long we retain it and what rights you have is described in detail in our privacy policy. That policy forms part of this agreement.

In plain language: how we handle data is set out in our privacy policy. That is part of this agreement.

Dutch law applies to all agreements between you and Raderen Digitaal. We submit disputes to the competent Dutch court.

Before it comes to that, we would first like to talk with you. In practice we resolve virtually everything together.

In plain language: Dutch law applies, and we talk to each other first before a court is ever involved.

We may amend these terms if the way we work changes. The date at the top of this page shows when they were last updated.

For ongoing agreements, the terms apply as they were at the moment we entered into the assignment, unless we agree otherwise together.

In plain language: if we amend the terms, the agreements as they stood when we started continue to apply to you.